There is a bible verse:
Ask, and it will be given to you; seek, and you will find; knock, and it will be opened to you.
(Matthew 7:7)

It’s good sense, and at least worth a try
I am always surprised

After a misunderstanding, which might be attributed mostly to me – there is a reasonable resolution

In today’s consumer environment, there is room for resolution and compromise, when airline tickets need to be changed, when a purchase goes wrong. Give it a try. You will be surprized.

On the other side:
Be careful what you ask for, for it will surely come